Terms and Conditions

REFUNDS

Faulty items

We pride ourselves on quality items and if in the rare event you receive a product which is deemed defective, please contact us along with clear photographs of the fault within thirty (30) days from receipt of your item so we can resolve this issue immediately.

At our discretion and dependant on the extent of any damage, you will be offered compensation in the form of replacement parts or a partial refund. In the event the fault is major, you will be offered a full refund and return of the item at our expense.

Process of refunds

If a refund is issued, you will receive your money back in the same manner and currency in which you purchased the product. For example, if you pay by Paypal, your refund will be processed via Paypal, if you pay by Afterpay, your refund will be processed via Afterpay etc.

Change of mind

We do NOT offer refunds, exchanges or store credit for a change of mind. Please choose your products carefully and contact us with any queries you may have before making a purchase.

HANDLING AND SHIPPING

Handling timeframe

We aim to dispatch all orders within three (3) business days from the date of receiving your order.

Please note, this is the average handling timeframe and is not a guaranteed timeframe.

Shipping timeframe

Depending on your location, delivery times generally vary from 3- 7 business days after dispatch.

Please note, this is the average delivery timeframe and is not a guaranteed timeframe.

Damaged items

If damage has occurred whilst in transit, please contact us and we will endeavour to lodge a claim with the relevant shipping carrier on your behalf.

Shipping carrier

Depending on your order, we will post your item/s using either Australia Post, Couriers Please or Fastway.

Please contact us before making a purchase should you wish us to clarify these details.

Tracking information

To keep our costs low to you, our small items are sent as “large letters” by priority post, which unfortunately does not come with a tracking number. Priority post is delivered by the standard mailman in your mailbox; however, at a much faster rate.

For our larger items, you will receive a tracking number via email as soon as courier has collected your item.

Please contact us before making a purchase should you wish us to clarify these tracking details.

WARRANTY

Most of our items are covered by either six (6) or twelve (12) months warranty. Please refer to each individual item description for details on warranty periods.

 

 

 

 

 

Baby Simplicity